The Coordinator will assume supervisory responsibilities within the team to ensure excellent services and effective communication concerning student matters. The incumbent and the team must consistently demonstrate a professional and courteous demeanor when representing SCIA.

MAJOR DUTIES & RESPONSIBILITIES

Specific (90%)

• Gain a comprehensive understanding of the administrative functions within the K12 School, spanning both academic and corporate divisions.
• Oversee the provision of administrative services to ensure effective support to students and adherence to governance and compliance standards.
• Ensure the implementation and monitoring of all school policies relevant to the Student Affairs team.
• Manage the school information systems to efficiently track student data.
• Create, update, and maintain accurate student records, documentation, and results.
• Maintain precise records of student attendance and follow up on absences as necessary.
• Assist and update the school events schedule to ensure all stakeholders are informed of upcoming activities and logistical arrangements.
• Communicate regularly with parents via letters, Telegram, WeChat, and the Engage portal, providing updates on their children’s progress, upcoming events, and any significant changes to the curriculum or school policies.
• Manage the registration for student lunch programmes.
• Prepare or review documentation produced by the Student Affairs team, including reports, lists, and rosters, for both internal and external purposes.
• Monitor the efficiency and effectiveness of administrative processes and suggest improvements.
• Collaborate closely with the Enrichment, Admissions, and parent engagement teams to synchronize efforts and enhance the overall student and parent experience.
• Support the Principal in handling and resolving student and/or parent complaints to achieve successful outcomes.
• Maintain strong relationships with the students, parents and staff, fostering a supportive community.
• Ensure timely dissemination of information across all communication channels.

General (10%)

• Organise and manage Parent-Teacher Meetings (PTMs), including registration, coordination, and allocation of timeslots.
• Produce the annual school calendars.
• Perform other functions as necessary or assigned by the Principal.
• Assist Principal in any projects or tasks in relation to company goals and objectives.
• Participate in management meetings and school-wide events.